Steve Richie is the new CEO of Papa John’s Pizza. He happens to be on what he calls a listening tour. As the new CEO, he wants to know what his people are feeling and experiencing. Listening is an extremely important tool. However, one can expect that conversations can sometimes seem difficult when people truly express how they feel. Receiving honest feedback lays the groundwork for a fresh new company start.
On his listening tour the new CEO has visited Detroit, Los Angeles, Atlanta, and Chicago to name several big cities. He knows the employees are the true face of the company. Without its employees, the company could not exist. Now, the good news is that employees are more committed than ever to move the company forward in a positive direction.
Steve Richie envisions the company becoming more firmly rooted in their purpose to produce quality products. As mentioned, the way to do that is to listen to customers and employees. Then, everyone can take the actions needed to build a stronger company. As such, the company acknowledges they are bigger than just one person.
The company consists of dedicated store managers, pizza makers, and drivers. Today, the company is the fourth-largest pizza chain in the country. There are more than 5,000 store units around the world. The startup costs are also relatively low. For anyone looking to own a franchise, it could be a good investment.
Papa John’s has also expanded its diversity initiatives. Employees have undergone “unconscious bias” training. The company feedback also includes input from its franchise operations on how the company can improve operations. Papa John’s and Steve Ritchie Papa John’s are on the move. Papa John’s positions itself to grow by rebranding its image. Listening and positive actions are the keys to moving ahead for any enterprise.
Papa John’s Official Website: https://ir.papajohns.com/news-releases/news-release-details/message-papa-johns-ceo-steve-ritchie